Exchange Policy:

Prior to dispatch, all goods are tested for consistency. While we use our best efforts to ensure that the product is shipped to you in great condition, in the distribution process, the product can be damaged during the delivery process.


If you got a damaged, faulty, wrongly delivered product, or you are not totally happy with the goods, we give an exchange and refund. The refund or replacement request must be made within 15 days of receipt of the shipment. Please follow the clear steps in the process for return and exchange.


Procedure for Return and Exchange:


1. You can send the following data to CustomerService by email.

• Number of your order
• Number of Product
• Description of Product
• Reason for return for exchange: broken, faulty, wrong product
• Digital image of the issue: the area of damage or the faulty component.

2. By email, we will give you an approval number with instructions on how to return it. Without an authorization number, do not return any product as it will not be issued. If the product is no longer in stock, we will exchange it, with your permission, for another identical to the original, or refund the value of the product in the same manner that the original payment was made.

3. You can always return your goods for a refund to any of our shops.

4. The products have to be ready for re-sale in their original packaging.